Advanced Analytics - Humana, Inc
Humana Data Exchange (in Azure): Led the development of a Data Exchange Portal hosting API on Azure, reducing external partner onboarding time by 60%. Implemented a Micro Frontend Architecture to host three websites under the same domain using Azure Web App, Application Gateway, Functions, and Storage Tables with 99.9% uptime.
Enterprise Feedback Loop (in GCP): I spearheaded a Google Cloud Platform initiative, designing a high-performance Data Pipeline Application that revolutionized our enterprise-wide feedback system. The solution, built on event-driven architecture, integrates Cloud Functions, Pub/Sub, and Storage. It processes 90,000 call recordings daily, handling 95% of the files, while StreamSet Pipelines export employee data from the Data Warehouse daily. This system powers a real-time dashboard for leaders, providing contact center personnel performance data and customer pain-point insights.
Real-time Dispositions Delivery: Led the development of an innovative Data Pipeline Application for real-time data delivery. Using StreamSets Pipelines and IBM API Connect, this solution processes and delivers 10,000 disposition statuses daily, reducing data latency from hours to seconds. Processed data is available in near real-time within DataVault and Data Warehouse, facilitating enterprise-wide access and consumption. This advancement enables rapid data-driven decision-making across the organization.
Customer 360: Implemented a Lambda architecture, designing a data pipeline to curate comprehensive customer 360 insights. The solution delivers datasets to both a data vault and a Hadoop-based data management system, enabling holistic customer understanding. This empowers organizations to make informed decisions and drive personalized experiences.